Article: Batteries not included
When people used to buy large-scale project management systems, buying the training was just part of the cost of doing business. The cost of training compared to the cost of the software was a fraction. You might spend only 10% of your software investment on training of your personnel on the proper use of the project managemnet system. As project system have become cheaper the percentage people expect to pay on training has stayed the same but it buys much less training. This article looks on the phenomena I call “Batteries not included.
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