I’m working on the Return on Investment of Project Management this week and I’ve come across a fascinating reference to how expectations can have a remarkable effect. Freek Vermeulen notes that just the expectation of better performance seems to be able to deliver it – up to 6% worth! That’s serious money when you’re talking about project management improvements. If we add this to the well-documented Hawthorne Effect which I’ve written about here before which can improve…
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