Many years ago, I was in New York City presenting our TimeControl timesheet product to the IT department of a large multi-national bank. There were easily 20 attendees if not more all sitting around a very long cherry-wood conference table that stretched to my left and right. I was in the middle and across from me were the CIO and the VP of Finance. That they were in this meeting was a measure of how…
Many years ago, the London Tube; the subway system, created a slogan reminding people to look down and step carefully between the platform and the train. It’s become such a symbol of London that we see not only the Mind the Gap symbol on t-shirts but memes of all kinds to “Mind the… Something”. Last week here at HMS, we came across a gap. It was a process gap and because of checks and balances…
